Terms of Business

1. Price

The price of the service will be the price indicated on the website at the time of service.

All prices shown on the site are in pounds’ sterling and are exclusive of VAT unless otherwise provided. If the rate of VAT is amended, we shall change the rate of VAT payable by you accordingly.

We take all reasonable care to ensure that the price of service advised to you is correct.

We will notify you in writing with notice of 14 days of any price increase. You may cancel the service within 7 working days of this notice if you are unhappy with the price increases.

2. Payment 

Unless we agree otherwise, you must pay a 50% deposit to secure bookings of dog boarding, housesitting, pet sitting and holiday care.

We reserve the right to request payment in advance of the service being carried out, in order to secure your booking. 

Payment should be made within 7 days of the invoice date. All payments should be made by BACS or cheque, and the cheque needs to clear within 14 days of the invoice date.

Where you do not make any payment to us under the Contract by its due date then, we may, in addition to any other rights which we have under this Contract, withhold our service until arrangements as to payment have been established on terms which are satisfactory to us.

Where you do not make any payment to us under the Contract by its due date then, we may, in addition to any other statutory rights, charge 8% interest on the amount owed and send reminder letters which will incur a charge of £12 per letter, until the balance is paid in full. Any unpaid debts may be passed onto a solicitor or debt collection agency.

3. Your right of cancellation 

Dog walks must be cancelled with at least 48 hours’ notice and all other services with at least 7 days’ notice.

Cancellations need to be made by email to the branch who are responsible for the booking. 

If you cancel outside of this period we have the right to charge in full. All deposits are non-refundable.

4. Assignment 

We may freely assign, sub-contract or otherwise transfer in whole or in part the Contract, to another We Love Pets employee or worker, who will also be police checked, insured and first aid trained.

5. General 

When using our website, please refer to our website user conditions. We may provide links to other, third party websites on our website. These links are for your information only and do not constitute any endorsement of any third-party products, services or information and you acknowledge and accept that any reliance upon such information shall be at your own risk.

All intellectual property in the Services (including, without limitation, any information, documentation and/or materials produced in connection with the Services) are and shall remain fully vested in us. Nothing in these conditions or any Special Conditions shall grant to you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services.

We shall process your data in accordance with the Data Protection Act 1998. View our privacy policy.

The views and/or opinions expressed by any of our employees (including, without limitation, any training personnel) during the provision of the Services (or otherwise) may not represent our views and/or opinions and we shall have no liability to you or any third party (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss, damage, suffering, costs and/or expenses incurred resulting from the expression of such views and/or opinions by our employees.

If you have any questions or feedback about the Services, please contact your branch or use the form on our feedback page.  We will acknowledge your comments within seven working days and you can expect a full response within 21 days.

These terms of business can vary at any time without further notice.