Frequently Asked Questions
Here are some questions that we find are commonly asked. If you have any questions that aren’t covered below we would suggest you contact your local branch.
- Are you insured?
Absolutely! WLP have the most comprehensive insurance cover available to Pet Carers, including care and custody of animals, public liability, non-negligent cover, third party liability, property damage, employer’s liability and key cover. This means that in the extremely unlikely event of an emergency we are covered for every eventuality, including if your dog causes an accident or injury to someone else’s property, if your dog runs away or is hurt or injured in our care and if someone else is hurt in an incident.
- What checks do your staff have?
We carry out background checks on all new people, as well as police disclosure checks and work references. This ensures that new people have a squeaky-clean background and are reliable and trustworthy. All new people attend a training and trial programme before they are employed by WLP.
- What security measures do you take?
To reduce security risks our vehicles aren’t marked or sign-written, so it isn’t obvious that you aren’t at home. We take data protection very seriously, your personal information is kept totally confidential and we adhere to Data Protection Act 1998. We also never put personal or address details on your door keys.
- What happens in an emergency
We have a comprehensive and excellent health and safety policy, which has to be followed by all staff. We avoid risks by not walking dogs in a group. However, if there is an incident we will always try to take your pet to your own vet. In the event of an emergency your pet will be taken to the nearest vets.
- Does my dog need to be vaccinated?
Only of they’re going to daycare or staying for their holidays. They need to be up to date with their vaccinations and kennel cough. We will need to see your dogs’ vaccination record when you drop them off for boarding.
- Is my dog suitable foe home boarding?
Home boarding is only suitable for well-trained, house-trained, family dogs. Male dogs have to be neutered. This ensures a relaxed environment for everyone. You can download our Dog Boarding Information Leaflet for more details.
- How is my dog placed with a home boarder?
We have a small team of boarders in each area. We will always place your dog in a home where they will feel the most settled. This is why we ask that you visit with your dog before their first stay. If possible, we like for you to go to the same home-boarder for any recurring visits, so that your dog can build up a relationship with them.
As a precaution we don’t have any boarders with children under six years of age. If your dog isn’t used to children we will try and arrange for your dog to stay in a child free home. This will ensure your dog feels as comfortable as possible.
Get in touch
To make a booking or for more information please call or email your local branch.