Frequently Asked Questions
Here are some questions that we find are commonly asked. If you have any questions that aren’t covered below we would suggest you contact your local branch.
- Are you insured?
Absolutely! WLP branches are insured through Cliverton or Pet Business Insurance. We recommend that you read our service agreement and that your pet is insured by a reputable pet insurance company. Please check with your insurance company that your pets are covered while you are away or being walked by someone else.
- What checks do your staff have?
We carry out police disclosure checks and work references on all new people. This ensures that new people have a squeaky-clean background when the work for us. All new people attend a trial before they are employed by WLP.
- What security measures do you take?
To reduce security risks our vehicles aren’t marked or sign-written, so it isn’t obvious that you aren’t at home. We take data protection very seriously, your personal information is kept totally confidential and we adhere to Data Protection Act 1998. We also never put personal or address details on your door keys.
- What happens in an emergency?
We have a comprehensive health and safety policy (reviewed every year by a vet), which has to be followed by all staff. We avoid risks by not walking dogs in a group. However, if there is an incident we will always try to take your pet to your own vet. In the event of an emergency your pet will be taken to the nearest vets. We will contact you in this instance.
- How is my personal information stored?
- Does my dog need to be vaccinated?
Only if they’re going to daycare or staying for their holidays. They need to be up to date with their vaccinations (including kennel cough). We will need to see your dogs’ vaccination record when you drop them off for boarding.
- Is my dog suitable for home boarding?
Home boarding is suitable for well-trained, house-trained, friendly, adult dogs. Male dogs have to be neutered. All dogs have to be up to date with vaccinations (including kennel cough). This ensures a relaxed environment for everyone.
- How is my dog placed with a home boarder?
We have a small team of boarders in each area. We will always place your dog in a home where they will feel the most settled. This is why we ask that you visit with your dog before their first stay. If possible, we like for you to go to the same home-boarder for any recurring visits, so that your dog can build up a relationship with them.
As a precaution we don’t have any boarders with children under six years of age. If your dog isn’t used to children we will try and arrange for your dog to stay in a child free home.
Get in touch
To make a booking or for more information please call or email your local branch.